Your website is not just for sharing information it could be a powerful tool for customer engagment in real time
Zoho SalesIQ is a customer engagement platform that combines live chat, visitor tracking, and analytics to help businesses connect with website visitors in real-time, understand their behavior, and provide personalized support. Here are the major features of Zoho SalesIQ:
Live Chat
- Engage with website visitors through live chat, providing instant support and assistance.
- Automatically route chats to the right agents based on predefined rules like visitor location, department, or issue type.
- Use pre-saved responses for frequently asked questions to save time and maintain consistency in communication.
- Trigger chat invitations based on visitor behavior, such as time spent on a page or visiting a specific product page.
- Allow visitors to switch from chat to a voice call directly from the chat window.
Visitor Tracking and Analytics
- Monitor website visitors in real-time, including details like location, referral source, pages visited, and time spent on the site.
- Automatically score visitors based on their behavior and interactions to prioritize high-potential leads.
- Segment visitors into groups based on criteria like location, visit frequency, or engagement level for targeted interactions.
- Track custom visitor actions like button clicks, form submissions, or specific page visits for deeper insights.
Chatbots and Automation
- Deploy Zobot, the AI chatbot, to handle common inquiries, qualify leads, and guide visitors through our website.
- Automate actions like sending targeted messages, showing pop-ups, or offering discounts based on visitor behavior.
- Automatically capture chat leads and sync them with Zoho CRM, allowing seamless follow-up by the sales team.
- View CRM data within SalesIQ to get context on returning visitors, such as their previous interactions, purchase history, and more.
- Integrate live chat and visitor data with our sales pipeline to nurture leads more effectively.
Multi-Channel Support
- Provide live chat support on mobile website or app, ensuring customers can reach us from any device.
Social Media Integration
-Integrate with social media platforms like Facebook Messenger to manage all customer interactions from a single interface.
- Use SalesIQ to manage email inquiries alongside chat interactions, ensuring a unified approach to customer engagement.
Customization and Branding
- Customize the chat widget’s appearance to match our website’s branding, including colors, logos, and welcome messages.
- Tailor pre-chat and post-chat forms to gather relevant information from visitors before or after a chat session.
- Provide chat support in multiple languages to cater to a global audience.
Reporting and Analytics
- Access detailed reports on chat performance, including metrics like response time, chat duration, and visitor satisfaction.
- Analyze visitor data to understand trends, identify popular pages, and optimize website content.
- Track individual agent performance with metrics like chats handled, satisfaction ratings, and average response times.
Engagement Tools
- Receive real-time alerts when high-priority visitors land on your website, allowing us to engage with them immediately.
- Get alerts on key visitor actions like pricing page visits or form submissions, signaling sales opportunities.
- Send targeted pop-up messages to visitors based on their behavior, such as offering a discount to visitors who are about to leave the site.
Mobile App
- Manage live chats, track visitors, and respond to customer inquiries on the go using the Zoho SalesIQ mobile app.
- Receive push notifications for new chats or visitor actions, ensuring that we never miss an engagement opportunity.
Integration with Third-Party Apps
- In addition to Zoho CRM, integrate with other CRMs to sync leads and visitor data.